Help desk & end-user support
Responsive support for your team by phone, email and chat, with escalation to senior engineers.
Managed services
IT and security operations, handled.
Managed IT, help desk and 24/7 security operations with defined service levels and plain-language reporting. Delivered with vetted partners and overseen by Mindflayer, so you have one point of accountability.
Managed IT
Reliable, secure day-to-day IT, so your team can focus on the business.
Device management & patching
Laptops, desktops, servers and mobile devices enrolled, configured, encrypted and kept up to date.
Infrastructure monitoring
Servers, network and cloud services monitored proactively, with alerts handled before users notice.
Microsoft 365 & cloud administration
Users, licenses, security settings and collaboration tools administered to a documented standard.
Backup & disaster recovery
Backups for servers, endpoints and SaaS data, with scheduled restore testing and a recovery plan.
Onboarding, offboarding & assets
Same-day account and device provisioning and removal, with a full asset inventory.
Network & firewall management
Firewalls, switching and Wi-Fi managed, updated and reviewed against policy.
Vendor & licensing management
One point of contact for your technology vendors, renewals and licensing.
Strategic reviews (vCIO)
Regular business reviews with a technology roadmap, budget forecast and risk report.
SOC & managed security
Detection and response around the clock, by analysts who know what attackers do next.
Managed detection & response
Around-the-clock monitoring and response across endpoints, identity, email and cloud.
Managed SIEM
Log collection, correlation, tuning and retention, with monthly reporting and compliance-ready evidence.
Threat hunting & intelligence
Proactive hunts for attacker activity that tools miss, informed by current threat intelligence.
Vulnerability management
Continuous scanning, risk-based prioritization and remediation tracking.
Managed email security
Phishing and impersonation defense, DMARC management and user-reported phishing triage.
Identity threat detection
Monitoring for account takeover, risky sign-ins and privilege abuse.
Phishing & awareness as a service
Monthly training and simulations, run and reported for you.
Incident response retainer
Pre-arranged response capacity with defined response times, so you're not searching for help during a crisis.
CISO as a service
Fractional security leadership that owns the program end to end.
Service models
Choose the level of coverage that fits your team today, and change it as you grow.
- Fully managed. We become your IT and security department. Ideal for organizations without internal IT staff.
- Co-managed. We work alongside your internal team, taking the work they don't have time or specialist skills for.
- Security only. Keep your current IT provider. We add 24/7 security operations and oversight on top.
Onboarding
A structured start, so nothing falls through the cracks during the handover.
Discover
Inventory of users, devices, systems, vendors and the risks already present.
Stabilize
Urgent fixes first: MFA, backups, unsupported systems and unowned admin accounts.
Onboard
Monitoring, management and security tools deployed, with documentation and runbooks.
Operate
Service levels in effect, monthly reporting and quarterly business reviews.
Next step
Get a managed services proposal.
Tell us your headcount, locations and current setup. We'll recommend a service model and send a written proposal.